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Chapter 299 - 299 288 Handling the Aftermath Part 2

299: Chapter 288: Handling the Aftermath (Part 2) 299: Chapter 288: Handling the Aftermath (Part 2) Su Cheng pondered for a few seconds and said, “Have Yue Feng find the owner of that online store and get his forgiveness!

At worst, we’ll compensate with some money to stabilize him first, then find an excuse to disband the fan group and erase the evidence.

Once everything is settled, we’ll issue a public statement or a joke, go offline for a few days to lay low, and after the incident blows over and no one remembers, we can come back!”

“This is the most reasonable solution I can think of.

Trying to erase all evidence is too difficult; even for professional PR companies, it’s very challenging.

After all, WeChat is one of the top internet companies in the country, and it involves so many people.

If any link or person makes even a tiny mistake, this could be a nuclear-level disaster!”

Though it was left unsaid, Su Cheng’s approach was quite reliable—at least stabilizing the party involved at first.

As long as that party is stable, it’s already halfway to success.

But the specific effect of mitigating the impact and such is still uncertain and rather difficult to resolve.

“Do I need to have Fengfeng act on my behalf?

Can you do it?” Ken asked tentatively in a hushed voice.

Shaking her head, Su Cheng replied, “Looking at the logic of this incident, Yue Feng should be the one to come forward.

At least he’s also indirectly involved!

The other party won’t be suspicious.

If it were me or anyone else approaching them, their reaction would be unpredictable.

If they got more cautious, it could backfire!

Just have Yue Feng say that it was his fans who organized this behind his back, and he only found out after the fact.

We can spend some money to remove the negative review; they should be able to accept this!

A former colleague of mine is now working in operations at Daddy Ma’s company, and we still have some good relations.”

“Alright!

I’ll call Fengfeng right away!” Ken nodded and immediately made a video call to Yue Feng.

Yue Feng was scratching his head, unsure of the most stable way to handle things when he saw Ken’s call and answered it.

“Fengfeng, Chengzi and I discussed it, can you be the one to approach them?

Say it was fans behind your back doing this and you only found out afterward.

Chengzi will help find a friend to remove the negative reviews from their store!” Ken got straight to the point.

As Ken said this, there was no sign of nervousness or embarrassment, as if it was as natural as a child confessing a mistake to their parents.

Yue Feng brightened up at the idea upon hearing it.

If there were a way to delete the negative reviews, the conflict’s main issue would be resolved.

The other party had called him with such a humble apology because of this issue, and Yue Feng wouldn’t have been so anxious if he had known earlier that there was a way to remove the negative reviews.

“Okay!

Are you sure you can find someone to delete the negative reviews?

Then I’ll call the other party straight away!”

Ken looked back at Chengzi.

Su Cheng nodded, “Sure, a while back when we went out to eat, I heard her say it’s possible.

It might cost a bit, but there shouldn’t be any major issues!”

“Alright, then I will go ahead and call them!”

“Wait, we should be cautious about this!

We mustn’t be hasty.

It’s best to leave a recording or have something on paper!

In case it’s needed, at least we’ll have some evidence,” Su Cheng suggested.

Yue Feng nodded, “Otherwise, I’ll keep a recording.

This whole situation started because of me anyway, so I’ll handle it!

To step back ten thousand paces, even if things go wrong and it gets exposed, taking the heat for Ken will definitely cool things down a lot more!”

“Right, we’ll go with that for now.

I’ll check with the group admins and communicate with the trustworthy members as much as possible not to aggravate the situation and to stabilize everyone’s mood.

Then, we’ll temporarily disband the fan group,” Su Cheng added from the side.

“Ok, let’s split up and act.

Contact each other if anything comes up!” Yue Feng greeted and hung up the call.

Since the negative reviews could be deleted, things suddenly became much simpler.

Yue Feng quickly organized his thoughts and dialed Meng Chuan’s father’s number.

The issue with the negative reviews had been going on for a few days, during which the flow to Meng Chuan’s family’s online store had shrunk day by day, with orders down to less than half of normal.

The old man had pulled strings without resolving the issue and was currently quite upset.

Suddenly, the phone rang; the incoming number seemed familiar.

“Hello?

Who is this?”

“Uncle Meng, hello, this is Yue Feng!

You called me the other day!!” Yue Feng spoke politely.

“Oh, it’s you!

What’s up?” Meng Fanqiu’s tone was somewhat lackluster, seemingly under the weather.

Sticking to his preplanned script, Yue Feng said, “Sorry to disturb you!

After you called me last time about the negative reviews, I didn’t think much of it after hanging up.

I’ve just learned from a friend that it was a mess stirred up by some fans in a fan group.

Although I did not instigate it, I’m still somewhat involved.

I’m calling you because I can have those negative reviews deleted for you.

Then we can consider the matter settled.

What do you think?”

Hearing Yue Feng personally admit that it was fans from a fan group who caused the mess and promising to delete the negative reviews, Meng’s old man sat up abruptly from his recliner.

“Are you serious?

You really have a way to delete the negative reviews?” Meng Fanqiu asked to confirm once more.

Yue Feng nodded affirmatively, “Yes, it shouldn’t be a problem!

Let’s keep things separate; you don’t have to worry about the costs or obligations.

This mess was caused by my fans, and I’ll take responsibility for it.

Is that alright?”

“Perfect, that’s more than alright!

I’ll even pay for it.

I inquired in many places, and they all said it’s impossible to deal with such large-scale negative reviews!”

“Does that mean you’ve forgiven my fans then?”

“Forgiven!

If you can delete the negative reviews, then I can forgive.

It was indeed my son Meng Chuan who caused this mess.

As long as our online store can continue operating, all of this is acceptable!”

“Great, then I’ll get to it!

Once it’s done, if there are any false statements about me or my fans in the future, I hope you can put in a good word for us.”

“Sure, Old Meng always keeps his word.

Once the negative reviews are gone, we’ll turn the page on this incident, and I won’t pursue any responsibility.

Although you seem young, you’ve been very polite since the last call.

We’re strangers who became acquainted through misfortune.

Come over to my place sometime; we can have a few drinks together!” With a promising solution to the problem he had been brooding over, the old man suddenly felt much more relaxed, as if his breath had become smoother.

“Deal!

I’ll definitely pay a visit when I get the chance!

I’ll hang up now and see to the negative reviews!”

After ending the call, Yue Feng let out a sigh of relief.

The old man had been understanding, and since Yue Feng took responsibility for the issue, the other party hadn’t made any excessive remarks.

Barring any unforeseen complications, at the very least, things were definitely stable on the old man’s end.