Fated Love With the Billionaire
Chapter 183 What Guarantee Do You Have

Chapter 183: Chapter 183 What Guarantee Do You Have

From Wan Mingkun, he learned about the events of that day, but the staff on duty in the customer service department also emphasized that there were no stains when the sheets were changed.

Cheng Qiaobei said, "Call the staff on duty that day to the conference room. I have a few questions to ask. By the way, which room is the guest in?"

When asked for the guest’s room number, Wan Mingkun’s face looked awkward. After a few moments of hesitation, he finally confessed, "...She has already left."

"When did she leave?"

"She took the early train."

"!" Cheng Qiaobei’s eyebrows furrowed, and a cold frost settled in his eyes, making Wan Mingkun tremble. His hands clenched at his sides as he explained under pressure,

"The guest insisted on leaving. I couldn’t force her to stay, could I?"

"Heh..." Cheng Qiaobei seemed exasperatedly amused. "You let her leave without appeasing her?"

The tone of the last word rose, clearly dissatisfied with his handling.

"Without talking to her face-to-face, how do you plan to resolve the public opinion?" Cheng Qiaobei retorted.

Wan Mingkun began to sweat profusely, "We have her number in the system; she said we could call her if needed."

Cheng Qiaobei asked, "Did you call her after she left to soothe her emotions?"

Wan Mingkun pressed his lips together, "...I did, but she didn’t answer."

"..." Very well! Excellent!

Cheng Qiaobei bent down to sit in the car, but upon hearing this, he looked deeply at Wan Mingkun, "Send me her number."

On the way to the hotel, Cheng Qiaobei once more opened the blogger’s account, trying to determine the guest’s current location through the photos she shared. He saw that just an hour ago she had posted a picture dining at a restaurant in Milan, feeling relieved that she hadn’t left yet.

The car was unbearably silent, and Wan Mingkun harbored a resentment towards Cheng Qiaobei’s arrival. After all, he was the one managing the overseas hotel. However, the company had sent the former manager to handle the public sentiment, which was a clear doubt in his abilities. Fortunately, they only tasked him with dealing with the aftermath, not transferring management.

People are selfish; when it comes to their own interests, reason doesn’t prevail.

Cheng Qiaobei sensed Wan Mingkun’s unwelcoming attitude towards his presence but had no choice but to comply with the company’s decision.

Wan Mingkun ended a phone call and said to Cheng Qiaobei, "The maid found that she left behind her Bluetooth earphones."

Cheng Qiaobei changed his plans and instructed Wan Mingkun to have the customer service department pack the Bluetooth earphones quickly and dialed the guest’s phone number.

The ringtone echoed for quite a while, and just before it was about to disconnect, it was finally answered.

"Hello."

"Hello, I’m Cheng Qiaobei, the manager at Jade Jiali. The service staff just found your Bluetooth earphones while tidying up the room; if it’s convenient, can we deliver them to you now?"

Silence lingered for two seconds from the receiver, "...Alright."

She gave an address, which Cheng Qiaobei noted before ending the call. Next to him, Wan Mingkun, who had been watching his expression throughout, asked, "Did she agree to let us deliver them?"

Cheng Qiaobei nodded.

"That’s great." Wan Mingkun grinned with delight.

The guest willing to provide an address indicated that her attitude had softened slightly. If managed well, this incident could be resolved. Therefore, he planned to give it another try.

Smiling deferentially, Wan Mingkun said, "Manager Cheng, how about this?"

Before he could speak further, Cheng Qiaobei immediately dismissed his idea, "I think not."

"I..." Wan Mingkun was momentarily at a loss for words, then pretended to share the burden, saying, "My point is, I’ve had contact with her before, perhaps it’d be easier to talk than with a stranger."

"Oh?" Cheng Qiaobei gave a mocking, disdainful smile, "You couldn’t grasp your first chance, and you still dare to ask for another?"

The driver at the front, though unable to comprehend their conversation, sensed the harsh tone of Cheng Qiaobei and glanced back through the rearview mirror. Wan Mingkun’s face reddened.

He lowered his voice, saying, "Last time, the guest was too agitated. I was continually calming her, but she wouldn’t listen to me. It won’t happen this time."

Cheng Qiaobei questioned each word, "How can you guarantee that?"

With a determined tone and resolute gaze, Wan Mingkun said, "I can surely earn her forgiveness, and she’ll remove the video as well."

Cheng Qiaobei handed him the phone, "Here, I’ll give you a chance. As long as she answers your call, you can handle this matter."

Wan Mingkun solemnly accepted it. Cheng Qiaobei could understand his feelings, but some matters just couldn’t be achieved through effort; this was the harsh reality of preconceived dislike, unable to achieve forgiveness.

It’s what we often say, when you dislike someone, even their breathing is wrong.

Wan Mingkun dialed the number again, but as soon as he introduced himself, the call was ruthlessly disconnected by the other side.

Accompanied by the harsh dial tone, Cheng Qiaobei faintly remarked, "Given up?"

At this moment, Wan Mingkun felt deeply humiliated and awkwardly returned the phone to Cheng Qiaobei.

"Manager Wan, I admit your capabilities are strong. You made Jizhou Hotel the top sales of the year back then. I was just a lobby manager at Xiao Shan Hotel, looking at your poster with utmost admiration. I even silently vowed I’d also make a hotel the highest in annual sales."

"..." Wan Mingkun’s eyes flickered slightly, not expecting Cheng Qiaobei to suddenly bring this up.

In his mind, he felt he was a veteran at Jade Jiali for three terms; in terms of qualifications and experience, none surpassed Cheng Qiaobei. If it weren’t for his special status, he wouldn’t hold a higher position than him.

Cheng Qiaobei continued, "Once you reach a top position, you must have a top-level mindset; never try to change anyone, including yourself."

Wan Mingkun understood his meaning; a guest who had already been refused wouldn’t change her attitude towards him.

He belatedly realized, "...What if the guest doesn’t want to see you?"

Cheng Qiaobei looked at the building outside the car window, "Money can solve 99% of problems."

Wan Mingkun said, "I offered compensation; she declined it."

A wise light flashed in Cheng Qiaobei’s eyes, "Everyone has a price measuring unit. If she didn’t accept, it means your compensation didn’t meet her expected demands."

Wan Mingkun’s thought process was still stuck on offering the company as low a payout as possible for the maximum gain.

"You can’t just ask for a high price because of the video she has, right? What about the next guest? Doing the same, making a video of a dirty blanket, expecting another high hush money?"

Cheng Qiaobei said, "This isn’t the guest’s problem; it’s an issue with our management and services. Before I left, I remember providing a plan, mentioning that bedding replacement requires high-temperature, multi-process disinfection, and cleaning, and the laundry room needs full surveillance. After every sheet wash, scan the code and take a photo for record. Did you supervise this execution?"

Wan Mingkun was speechless, "...I was just too busy, and I haven’t had the time to look at the solution you left behind, Cheng Qiaobei."

Cheng Qiaobei said, "You didn’t. Since it wasn’t executed, you can’t provide evidence proving the guest intentionally made the sheet dirty, and you didn’t detect or appease her demands in time, resulting in her uploading the video in anger online."

Wan Mingkun insisted, "She never complained to me or even called the complaint line."

Cheng Qiaobei asked again, "Did she mention it to any service staff on that floor?"

The outlet for emotions always seeks outside first. She’d likely express dissatisfaction to a hotel service member to attract higher-level attention.

"That’s why your sensitivity to public sentiment is not high."

Wan Mingkun paused, recalling a cleaner mentioning that a guest in a room said the sheets were dirty and asked them to replace them immediately.

After communicating with the hotel service staff on duty that day over the phone, Cheng Qiaobei confirmed that the sheets were indeed clean and asked for a photo of the dirty sheet.

Upon seeing the photo, Cheng Qiaobei inspected the egg-sized stain on the pristine sheet with deep contemplation.