Who would study psychology unless they had some issues?!
Chapter 261 - 259: The Unrestrained Howard

Chapter 261: Chapter 259: The Unrestrained Howard

If previously saying that Nan Zhubin was the "Yan Nuo Psychological Center’s" top consultant was a bit of an exaggeration,

it was because business-oriented psychological consultations aim at making money, and owing to some professional background reasons, Nan Zhubin’s performance still couldn’t quite match that of several veteran senior consultants.

However, now including Teacher Hu, the company’s most outstanding consultants have already left following Weng Pingting.

So, Nan Zhubin can now be rightfully recognized as the top sales consultant at Yan Nuo Psychological Center!

In this situation, Howard says his efficiency is low?

There’s no need to doubt, Nan Zhubin already understands what Howard means.

Just seeing this boss open a spreadsheet on the computer, and then turn the screen to present the contents to Nan Zhubin.

"Look, Xiao Nan, this is a statistical chart created by the new team showing all the cases you’ve handled, their issue status, and renewal situations up until now."

A statistical chart appears, with lines distributed and particularly noticeable areas marked with specially colored fonts.

Intuitive and data-oriented

Displaying performance with such a tool indeed makes it very clear.

It’s especially suited for presenting to the boss.

But Nan Zhubin frowned slightly.

Howard continued, "Look, your top few cases are done very well. Like Boss Huang, wasn’t he in the bar business? Since he came, he has been continually renewing, always with the top package."

"In this respect, Xiao Nan, you have always done well, you manage to establish a very good relationship with the visitors. Once they renew your consultation, they immediately go for the top package. But—"

Howard then changed his tone: "Look at these below—many visitors only came once and then didn’t return, which is why your ’conversion rate’ is quite low."

Howard pointed to the bottom of the statistical chart. It was evident from the chart that the number of visitors coming "only once without renewing" far exceeded those who renewed.

This was indeed the "problem" that Nan Zhubin was currently facing. Earlier on, when there were fewer visitors, this problem wasn’t apparent; but as the number of visitors increased, so did the proportion of visitors who didn’t need to renew.

For those visitors not needing long-term consultation, Nan Zhubin would help them confront their issues and then teach some emotion-regulating methods before ending the consultation.

This also caused Nan Zhubin’s "conversion rate" to drop significantly.

Although the number of top-tier packages supported his total performance significantly, the "conversion rate" data was like the subject in which a student performed worst, marked in bright red on the chart, making it particularly glaring.

Howard was particularly concerned about this weak point: "Xiao Nan, having so many top-tier packages indicates that you have the ’empathy’ and ’good consultation relationship’ abilities with the visitors, right?"

"These visitors who only came once, since they came, it indicates there is a need. If half, or even one-third, renew for the top-tier package, imagine the performance that could generate..."

Howard’s face gradually twisted, like a starving homeless man barely containing his drool: "...how much of a commission can you earn then?"

Those who only came once paid a consultation fee of 500; while the top-tier package was four sessions that totaled 9800 in consultation fees.

As soon as Nan Zhubin renews, it’s always the top-tier package, leaving Howard no choice but to ponder more.

However, Nan Zhubin quietly said, "Those visitors don’t have serious issues and don’t need consulting intervention..."

Howard interrupted Nan Zhubin, "No need for ’intervention,’ but you can ’consult,’ you can ’chat’! They have this need; they’re surely willing to spend money!"

"...if their attitude is firm, I also take them. Like that ’Boss Huang.’" Nan Zhubin softly mentioned.

"That’s not enough!" Howard concluded abruptly, "I heard you were even trying to push Boss Huang away? Was it because his consultation willingness was just too strong that he stayed? Such a pity, Xiao Nan, such a pity!"

"For those visitors who want to leave by themselves, we can’t keep them. But for those who can be retained, we must keep them, as it’s all performance!"

Howard spoke from the heart, as if his chest had a piece of flesh gouged out, "If we don’t earn that money, someone else will eventually; why can’t it be us?!"

Still seemingly impervious to his words, Nan Zhubin pulled out his phone to glance at the time: "But boss, we have the duty to tell visitors the truth about their situation—I need to let them know, they’re ’fine’."

Howard bit his lip, momentarily seeing the shadow of his ex-girlfriend on Nan Zhubin’s face, nearly breaking his composure.

Previously when Weng Pingting was around, Howard had his reservations.

But now, Howard was utterly unrestrained.

Taking a deep breath, he opened a folder next to him.

"No matter what, our company’s end-of-month performance assessment standards have changed—the conversion rate is now a mandatory indicator, and it must be higher than 25%!"

"Meanwhile, the commission for the first consultation has been lowered, consultants will now only receive 5%!"

With a consultation fee of 500, receiving 7.5% was equivalent to only 25 yuan per hour for the consultant’s fee.

Howard’s attitude was strong, and as he said this, he leaned back, his expression became entirely restrained.

"However... relatively speaking, our future package commissions will be adjusted appropriately, especially for top-tier packages—the commissions for consultants will increase."

After a harsh blow, he offered a sweet incentive. Judging by the rhythm of this conversation, he indeed learned something from Weng Pingting.

"The new commission plan uses a progressive model: for the first sale of a top-tier package, the commission remains at 15%; but if renewed, starting the second month, the commission adjusts to 20%; from the third month onward, it bumps up to 25%..."

"For each additional month the visitor renews, the consultation fee commission for that visitor will increase by 5%, capping at 40%."

"And if you can get a visitor to purchase a package for six months or more at once." Howard took a deep breath, "The commission is 50%!"

Which worker doesn’t want high salaries, high commissions?

With this whole setup, Howard was confident he could win over all his employees.

Although employees leaving the office earlier looked upset, their hearts were all filled with excitement.

As for Nan Zhubin, Howard had even more cards and expectations.

At this point, Howard spoke even more directly without insinuation.

"For an issue that can be solved in one consultation, you don’t have to rush to finish it; you can spread it over two, three, four sessions, allowing visitors to gradually accept, it’s the same. Even if it’s not a top-tier package, doing a few more sessions means you can earn more consultation fees, right?"

"Besides consulting, recently I’ve already established many cooperation projects with various companies, they all want to invite you to give lectures, which is also a substantial income. But... if Xiao Nan you don’t have a good consultation performance, it might be embarrassing to go to these companies, wouldn’t it?"

"Also, Pingting... has left, the consultation supervisor position is now vacant."

"She didn’t take you along, but I hold you in high regard, Xiao Nan you..."

Buzz—buzz—buzz—

The alarm Nan Zhubin had previously set suddenly went off.

Interrupting Howard’s speech.

Follow current novels on freewe(b)novel.c(o)m